What is SLA ?

This is Service Level Agreement between HostPug Web Services & the person/persons who use our Shared/Reseller/VPS Plans. Please read carefully to ensure you understand our terms before purchasing any of our products or services. Hostpug Web Services Provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available.HostPug reserves the right to suspend or cancel a customer's access to any or all services provided, at any time, or when we decide that the account has been inappropriately used or otherwise. SLA is short for Service Level Agreement. These are the contractual agreements that take place between two parties – the client and the service provider. Within these agreements, we Hostpug and Clients have made Online Agreements about the Server/Network Uptime to ensure our trust and quality of services offered. We are ensured to deliver all the requirements mentioned in the SLA. This way, the client can ensure having the service they expected and signed up for.

Our Service Level Agreement (SLA)

You can Read/View/Download the SLA Agreement from : https://hostpug.in/agreements/SLA-Agreement-HostPug.pdf


The laws of the Republic of India shall govern this agreement. In any event of dispute the area of Jurisdiction would be Salem, Tamilnadu only..


HostPug shall not be responsible for any damages your business may suffer. HostPug makes no warranties of any kind, expressed or implied for services we provide. HostPug disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by HostPug and its employees.HostPug has rights to Change their Terms of Service/FUP/AUP/SLA/Unlimited Policy/Refund Policy/Pricing of Plans anytime with or without Notice.All customers would be bound by the newest terms published on the website.